Go2Group Case Studies

Moving to Atlassian JIRA to Manage Rapid Growth

Overview

A Go2Group Clent used Bugzilla for several years to track their software defects. However, in order to effectively manage their resources and respond to rapid growth, the Client needed an enterprise issue-tracking tool to model and manage their entire application release lifecycle.

JIRA, with its robust issue tracking, configurable workflows, security coverage, easy administration, and comprehensive back up and recovery features, was the right tool to manage their application releases, from the planning stage to individual defects. JIRA's advanced security features would also help manage customer feedback more effectively.

How Go2Group Helped

Go2Group performed an on-site visit, interviewing key stakeholders and gaining an overview of the Client's existing systems, business process, and goals. Go2Group interviewed key players across the enterprise in order to install and configure JIRA to meet the Client's exact needs.

Results

Go2Group mapped out a migration plan, and assisted with key data mapping decisions. Much of the Client's challenges were the frequency of their application releases, and coordinating effort between all the groups involved. JIRA's flexible workflows and Go2Group's professional services helped to solve these problems.

The combination of Atlassian JIRA and Go2Group's advanced professional services allowed the Client to deploy complex workflow implementations, take advantage of best-practice security processes, manage communications for operational processes, and rely on a robust backup recovery plan.

The resulting solution is helping the Client move further down the road to greater automation and software quality.