Go2Group Store FAQ

Q: Is it safe to use the Go2Group Store?

A: Go2Group utilizes Google Checkout for it's online payment processing. To review Google Checkout's policies and procedures, please visit their support site.

Q: How much do Go2Group Products cost?

A: The current costs are available on the Go2Group Store.

Q: Is there an End User License I need to agree to before using Go2Group Products?

A: Yes. Please review and agree to the End User License Agreement before using Go2Group products. This EULA is also available within the installer of each Go2Group Product.

Q: Can I renew my support agreement after the initial 12-month period concludes?

A: Yes! You can renew your support agreement for an additional 12-months. The renewed support agreement will give you access to upgrades and updates, and Go2Group support is provided through email, our customer-focused JIRA instance, and by telephone where needed.

Q: How can I purchase Go2Group Products?

A: The quickest method to receive your license is by purchasing the Go2Group Product via the Go2Group Store. In addition, Go2Group Products can be purchased via the Purchase Order process and Credit Card. To purchase via either PO or CC, please contact us to begin the process.

Q: I paid for a license of Go2Group Product - where is it?

A: Once payment has been processed by Go2Group, you will receive a production license key for your use. Please note - we do not release these keys prior to processing payment.

Q: If for some reason I am not satisfied with a Go2Group product, can I apply for a refund?

A: Go2Group does not offer refunds. Go2Group allows its customers to evaluate its products for a period of 30-days (and beyond where necessary), which allows our customers to determine whether the Go2Group Product will work within their environment. In addition, Go2Group offers full support during the evaluation process to ensure the Go2Group Product is installed and configured to meet your needs. If you have any questions prior to purchasing a Go2Group Product, please contact us.