JSD ITIL

ITIL certification accentuates Jira Service Desk’s value to organizations

2 min read
Jira Service Desk has been ITIL certified –  using Jira Service Desk, you’ll now be able to ratify that your Service Management capabilities conform with a standard IT Infrastructure Library (ITIL). ITIL is a system management structure built around a set of well-defined specifications and practices that help organizations most effectively manage their development teams and operations. Most IT organizations aspire to employ ITIL. ITIL is the de facto standard for ITSM (IT Service Management), and enables organizations to implement an integrated set of best practices. Now that Jira Service Desk has earned ITIL certification, you can be comfortable in the knowledge that Jira Service Desk is giving you the tools to help your organization operate effectively. ITIL’s best practices were developed to enable organizations to deliver IT services to customers who wanted to maximize value for their businesses by aligning IT resources with business needs. ITIL is not especially easy to design and deploy. This is where Jira Service Desk can be a great help to organizations wanting to implement ITIL. Jira Service Desk has just been ITIL certified by both PinkVerify™ and Axelos™. PinkVerify carefully assesses the capabilities of tools (such as Jira Service Desk) ‘against ITIL terminology, definitions, functionality and workflow requirements for 15 ITSM processes,’ according to PinkVerify materials. This certification helps assure that Jira Service Desk can comply with the basic elements of ITIL. Jira Service Desk can help organizations successfully implement and manage their processes and certification. As a result of its complex set of best practices and definitions, Jira Service Desk can be used to create plans that comply with ITIL standards – assuring that ITIL best practices are observed. For more information about how Jira Service Desk can help your organization meet ITIL specifications, or to learn more about Jira Service Desk, please contact Go2Group.
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Bharath Venkatesh

Marketing Manager at Go2Group
As a B2B marketing professional, I specialize in go-to-market strategy that helps organizations use both offline and digital platform to connect with their audience and create a customer-centric brand. My background includes more than 8+ years of marketing experience in planning marketing programs, lead generation, social media engagement, budgeting and campaign planning, webinars and trade show management, comprehensive product promotion campaigns and analytics.
Bharath Venkatesh
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Also published on Medium.

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