With the aim of offering seamless services, and an improved customer experience in the digital era, they wanted an enhanced customer portal built on a high-performing and scalable technology platform. The existing portal, with an active user base running into millions, was not satisfactory. The new initiative not only demanded a major overhaul and redesign of their member portal, but also its migration to the cloud. Since it was much more than a ‘lift and ship’ effort, it called for the streamlining of their development and operational processes with a technology solution based on an Agile and DevOps-driven approach.
However, they were bogged down by a culture where the Dev team was disjointed from the Ops team, with each team relying on their own set of tools. The tools functioned in their own silos, and that caused great difficulty in delivering quality software in quick succession. There was no CI/CD pipeline or automated testing, and the tools that they used did not support the Agile development cycle envisioned by the project.