In an era defined by rising customer expectations, how can IT Service Management (ITSM) evolve? How can you combine strong ITSM frameworks like ITIL with modern tools that improve efficiency, collaboration, and customer satisfaction?
Join Go2Group experts, Jay LaCroix and Hal Prather, and learn ways to modernize your ITSM so you can become flexible enough to ensure your service and support practices and processes continually align with transforming business needs.
Director of Cloud Services and Operations
Jay LaCroix is a passionate technologist with more than 16 years of experience managing IT resources in both small and large environments. He has experience with Linux, cloud computing, network/server administration, virtualization, software engineering, DevOps, and more. Jay enjoys strategically leveraging technology to empower businesses to take their workflow to the next level. In addition, he has written four books, the most recent being Mastering Ubuntu Server Second Edition (Packt Publishing).