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Connect Your CRM with Jira - Automatically!

More productivity, fewer mistakes with CRM app for Atlassian Jira

Go2Group’s CRM app lets you integrate with Atlassian Jira so that the major CRM vendor’s cases are available for development. When CRM systems like Salesforce, SugarCRM, and Microsoft Dynamics CRM Online are integrated with Atlassian Jira, cases from the various CRM vendors can flow bi-directionally with issues from Atlassian Jira.

Our CRM app supports

Key features

Create

Create issues in Jira from Salesforce.

Map

Map multiple Salesforce records to a single Jira issue.

Link

Link multiple Jira issues to a single Salesforce Case record.

Synchronize

Synchronize updates and comments in Salesforce and Jira.

Copy

Automatically copy Jira issue data to CRM fields and CRM fields to Jira issues.

Compatibility

Compatible with all Salesforce objects including custom objects.

Configure

Highly configurable. Users can specify exactly which fields are copied between systems and under which conditions.

Multiple systems

Use only Jira server simultaneously with multiple CRM systems of the same or different types (Salesforce, MS Dynamics CRM Online, SugarCRM)

Looking for product documentation?

View Documentation

What customers are saying

This plugin has made our Salesforce integration a breeze. It has every option we could have possibly asked for to keep our Salesforce and Jira data in sync. With this plugin all of our data is always up to date. Any questions I have ever had have been answered quickly and professionally by the Go2Group staff. We couldn’t ask for anything more out of this plugin.

David Iannucci
Enterprise Application Administrator, Easter Seals Bay Area

View Customer Success Stories

Use cases
An end-user contacts a customer support representative using CRM and a Case is created for that customer. The CRM user can then elect to send that issue to Jira, either creating a new issue in Jira or linking to an existing issue. As the Jira issue is progressing the CRM user can monitor the status and the Jira user and CRM user can communicate via comments and attachments.

Common integration scenarios
Sales ↔ Development Teams
Support teams ↔ Development Teams
Customers ↔ Support Teams

CRM artifacts synchronized
Jira issue ↔ Salesforce records

Integrates with
Atlassian Jira 4.x, 5.x, 6.x, 7.x, 8.x
Jira Data Center

Interested in a free evaluation license?