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Connect Your CRM with Jira – Automatically!

More productivity, fewer mistakes with CRM app for Atlassian Jira

Go2Group’s CRM app lets you integrate with Atlassian Jira so that the major CRM vendor’s cases are available for development. When CRM systems like Salesforce, SugarCRM, and Microsoft Dynamics CRM Online are integrated with Atlassian Jira, cases from the various CRM vendors can flow bi-directionally with issues from Atlassian Jira.

Our CRM app supports

Key features

Create

Create issues in Jira from Salesforce.

Map

Map multiple Salesforce records to a single Jira issue.

Link

Link multiple Jira issues to a single Salesforce Case record.

Synchronize

Synchronize updates and comments in Salesforce and Jira.

Copy

Automatically copy Jira issue data to CRM fields and CRM fields to Jira issues.

Compatibility

Compatible with all Salesforce objects including custom objects.

Configure

Highly configurable. Users can specify exactly which fields are copied between systems and under which conditions.

Multiple systems

Use only Jira server simultaneously with multiple CRM systems of the same or different types (Salesforce, MS Dynamics CRM Online, SugarCRM)

Looking for product documentation?

View Documentation

What customers are saying

This plugin has made our Salesforce integration a breeze. It has every option we could have possibly asked for to keep our Salesforce and Jira data in sync. With this plugin all of our data is always up to date. Any questions I have ever had have been answered quickly and professionally by the Go2Group staff. We couldn’t ask for anything more out of this plugin.

David Iannucci
Enterprise Application Administrator, Easter Seals Bay Area

The CRM Plugin from Go2Group strikes a good balance between simplicity and flexibility. It is easy enough to use, so you should be able to get some basic flows running within a couple hours. But it also has a lot of settings that allow you to fine-tune it to your business needs. On a field by field basis, you can define when an update will sync in either direction. So, if you want your CRM to populate a field when creating a new record, but don't want it to update the field when it is modified in the future, you can easily set this up in the field mapping. You can define simple value translations for drop-downs to enforce data standards in both systems. You can navigate the object hierarchy for CRM fields (at least for Salesforce), allowing you to access related objects through lookup references on the base object.

Kevin McAuliffe
Atlassian app reviewer

We have a very simple requirement where we store our customer data in Salesforce and we are using JSD for our trouble ticketing system. Our sales team update the contacts and the levels of support in the tool they use daily and then we need to bring into JSD the customer names and we can associate a level of support stored in Salesforce with the customer sending an email to JSD. The support team can then see what level of response to give. The CRM Plugin from Go2Group has worked flawlessly throughout the last few years and when we initially needed to slightly modify the functionality, they were excellent in adding the necessary functions for our use and made them available to all their customers. I can certainly recommend this plugin as reliable and useful. We have never had any issues with it and the support where we needed it was excellent. The interface to configure the tool is usable and I have never had any cause to report any bugs which is rare with software in my experience.

Philip Davies
Atlassian app reviewer

This tool is very reliable and works as expected. We have been using it for 5+ years and it meets our needs to sync records between Jira and Salesforce. Anytime we needed help figuring out a new solution or investigating an issue their support responses always provide more than enough detail to move us forward. Error logging in the tool is also great. Overall, we are happy with this plugin and will continue to use it for a while.

Andy Bauer
Atlassian app reviewer

View Customer Success Stories

Use cases
An end-user contacts a customer support representative using CRM and a Case is created for that customer. The CRM user can then elect to send that issue to Jira, either creating a new issue in Jira or linking to an existing issue. As the Jira issue is progressing the CRM user can monitor the status and the Jira user and CRM user can communicate via comments and attachments.

Common integration scenarios
Sales ↔ Development Teams
Support teams ↔ Development Teams
Customers ↔ Support Teams

CRM artifacts synchronized
Jira issue ↔ Salesforce records

Integrates with
Atlassian Jira 4.x, 5.x, 6.x, 7.x, 8.x
Jira Data Center

Interested in a free evaluation license?