Predictions 2020: Top Five IT Infrastructure & Operations Trends to Watch Out For

December 20, 2019 | by Krittika Banerjee | Posted In Cloud, DevOps, Software

Top Infrastructure, IT and Operations Trends 2020

With less than a couple of weeks left of the year, now seems like the perfect time to look back on all that has gone by and begin thinking about all that lies ahead. Technology evolves rapidly and the vendors that drive them seem constantly in a state of flux. Will the same core themes that dominated the discussions in the past few years continue to be foundational? Or will 2020 be represented by fresh new trends that are ready to emerge from the sidelines and take center stage? Here is an overview of the prominent trends that we think need to be kept in mind for 2020.

Cloud-native will become a must-have

Cloud-native technologies already entered the enterprise mainstream in 2019. Over the next couple of years, they will become a critical part of many organizations’ strategic playbooks. Container orchestration engines like Kubernetes will continue to experience phenomenal growth as they facilitate a high degree of cloud portability and offer a consistent framework for building and scaling distributed applications. As a result, more and more organizations will turn to Kubernetes as a way to overlay native cloud services in order to adopt multi-cloud strategies and eliminate the risks of vendor lock-in. 

The ecosystem around Kubernetes will continue to grow and evolve. Kubernetes-as-a-service offerings from major cloud providers such as AWS, Microsoft Azure, and Google Cloud will drive more experimentation and innovation.

Increasing focus on a multi-cloud ecosystem

Multi-cloud rose to the fore in 2019. 2020 will see an increased focus on the management of a multi-cloud ecosystem as more and more enterprises continue to migrate workloads to a variety of cloud providers, across a mix of public and private platforms. According to IDC, over 90% of enterprises will use multiple cloud services and platforms by the year 2020. But, around two thirds of organizations still do not have established processes in place to manage their environments seamlessly.

2020 will therefore see a greater focus on the integration and management of cloud silos. One of the challenges is enterprise IT teams not yet having the knowledge base when it comes to controlling the chaos of multi-cloud management. Deploying a multi-cloud strategy will require difficult tradeoffs based on a mix  of factors such as architecture, demand, performance, resilience, and cost. 

Another important area of focus will be the monitoring of disparate cloud solutions and services for security management and allocation of IT resources. Cloud-provider monitoring tools such as AWS CloudWatch or Azure Monitor will not be able to address this challenge. Cloud infrastructure teams will need to invest in open source tooling such as Prometheus or third party monitoring tools to enable deeper analytics and more valuable insights from multi-cloud environments.

XaaS will go mainstream

While XaaS or (Everything-as-a- Service) isn’t a new term, 2020 will be the year that we will see it being used more widely. The global XaaS market is predicted to expand at a CAGR of 24% from 2019 to 2024. Xaas is a movement that provides businesses enhanced flexibility and freedom from ownership by transforming conventional products and processes into service offerings that can be purchased on demand or on a subscription basis. It is in line with the industry’s gradual transition from the CAPEX  to the OPEX model for managing IT infrastructure.

One of the key factors contributing to the growth of XaaS is the increasing demand for scalable storage services attributed to sweeping digital transformational projects and the consequent growth in corporate data. Another key driver is the growing adoption of IT virtualization methods at the operating system, hardware and server-level. The XaaS approach helps the internal team manage all the risks around security, backup or any technology updates by outsourcing the typical responsibilities for maintaining and updating the infrastructure under a pay as you go model.

AI will become a force multiplier for Ops

A recent IDC study reveals that IT operations is the number 1 business area where AI is being employed. AI tools for pattern recognition, seamless incident collaboration, and more rapid issue resolution will see greater adoption in 2020. 

IT ops teams should begin piloting AIOps initiatives to get a sense of how AI-powered event management can decrease the time spent on identifying and responding to incidents, prioritization of alerts, and root cause analysis. The power of AI and machine learning will facilitate a gradual shift from siloed and reactive to proactive and preventive incident management. When routine incidents can be addressed at scale using automated remediation, IT Ops can focus on higher-value business projects.

More rigorous security standards

Businesses will continue to move toward greater security awareness and verification at every point along the software development pipeline. As IT teams become more and more conscious about the variety of dependencies involved in building software and the potential for serious security vulnerabilities, scanning code at every stage of the SDLC will become an absolute prerequisite. Starting from development and scanning [container] images at build time to monitoring those containers for security threats when deployed, DevOps will see more embedded security in the form of DevSecOps approaches. It is no surprise that the global DevSecOps market is predicted to grow from US$ 1.2 Bn in 2017 to US$ 12.43 Bn by 2026, at a CAGR of 33.94%.

We hope the above big picture trends will give you an insight into where we are heading and how we can equip ourselves to become more agile in response to business demands.

Contact us to find out how Go2Group can help your organization achieve your 2020 goals.