Salesforce and Jira Integration Using Go2Group’s CRM Plugin Helps Say Media Achieve Business Efficiency and Cost Savings
Posted In CRM app for Jira
“This plugin is effortless. A quick install and you are up and running, seamlessly collaborating between two of our most critical software platforms (Salesforce and JIRA). Within our environment, it eliminated an entire project management software solution and saved countless hours of productivity. A great product!”
Director of IT, Say Media
“This plugin has become indispensable to our company’s workflow.”
Go2Group CRM Plugin (Salesforce version) purchased from Go2Group Online Store.
With a proper, pre-production test environment, later changes were implemented much more rapidly. The most recent implementation was live just a few days after the requirements were gathered. During the process, Say Media used Go2Group’s knowledgebase to submit bug reports and feature requests and to review other CRM Plugin users’ experiences and implementation. The knowledge base has been an invaluable resource.
The CRM Plugin interface is intuitive enough that users required no technical support. The company found the “CRM Configuration: Field Select” interface in the JIRA/CRM Field Mappings screen especially useful. It clearly identifies existing fields and relationships within Salesforce that are not immediately obvious without a significant understanding of the underlying architecture of Salesforce. Using this interface, even a non-technical user can make sense of the data that is stored in Salesforce.
Even without a formal ROI analysis, Say Media has demonstrated cost savings. Upgrading the standard components of the previous system would have started at $10,000; and there would be substantial additional costs to upgrade the custom coded elements to meet Say Media’s needs.
Say Media has saved in Salesforce licenses by transitioning some of its 90 active Salesforce users from working within Salesforce (at a cost of approximately $110 per month) to Atlassian JIRA, saving thousands of dollars annually.
Other departments are interested in migrating. With the recent release of the Go2Group CRM Plugin v6.0, Say Media’s engineering department is excited about the possibilities of integrating their second Salesforce instance and connecting Salesforce to existing JIRA workflows for other engineering projects. By using the Go2Group CRM Plugin, the engineering team can focus on the core aspects of the company’s business without worrying about whether the system is being utilized effectively.
According to Say Media, the top benefits of the Go2Group CRM plugin are the flexibility and functionality afforded by the plugin’s ability to map almost anything in Salesforce to corresponding issues and objects in JIRA. This allowed Say Media to transition core aspects of its business from an antiquated project management system to JIRA, which has improved the collaboration and effectiveness of their teams. In addition, the world-class technical support and willingness of the Go2Group development team to implement bug fixes and feature requests in a timely manner made choosing Go2Group a no-brainer.
“Having an easy to use interface for selecting various fields and objects from Salesforce has given me a better understanding of how Salesforce works under the hood, and we’ve been able to accommodate almost every request from the teams requiring information from Salesforce who prefer to work within JIRA for issue and project management. We did not anticipate the level of functionality and support provided by both Go2Group and the CRM Plugin, which have both exceeded our expectations,” said Eutsler.